CRM for health tourism
Every patient message on one screen. Never miss a lead.
Wease CRM brings patient leads from WhatsApp, Instagram, Messenger, Telegram and email into one inbox, routes each to the right agent, and manages the journey from first message to post-op follow-up.
Backed by Infotec Group's 20 years of healthcare software experience
Some of our references
- Acıbadem
- Medical Point
- UMC Health
- Curative Health Tour
- WestDent Ağız ve Diş Sağlığı
- Örnek Tıp Merkezi
- Deniz OSGB
- Camtez
- Can Avokado
- Yeditepe Üniversite Hastanesi
- Emsey Hospital
- Medicadent
- Kocaeli Akademi Hastanesi
- Derman Hastanesi
- Keşan Hastanesi
- Kudret Göz Hastaneleri
- Balkan Hastanesi
- Başakşehir Tıp Merkezi
- Çayırova Tıp Merkezi
- Düzce Güneş Tıp Merkezi
- Belde Tıp Merkezi
- Umut Laboratuvarı
- Düzce Medlife Laboratuvar
How it works
Organised patient communication in four steps
- 1
Connect your channels
Connect your WhatsApp, Instagram, Messenger, Telegram and email accounts to Wease CRM.
- 2
Leads are routed automatically
Every new patient lead is assigned to the right agent and priority according to your rules.
- 3
Your team replies from one screen
Answer quickly from web or mobile, with the full conversation history in view.
- 4
Follow the journey to the end
Track every step from quote to post-op check-up, and the results in your reports.
Features
From lead to aftercare, one platform
Wease CRM brings a health-tourism team's daily work onto one screen.
One shared inbox
WhatsApp, Facebook Messenger, Instagram DM, Telegram and email in a single list. Channel, language and lead history together in every conversation.
- One list with channel badges
- Ready-made message templates
- Instant search by lead ID
- James O. L-20418Hi! Hair transplant price?Hair transplant
- Deniz A. L-20417Merhaba, diş implantı için fiyat alabilir miyim?Implant
- Lena M. L-20416Wie lange dauert die Heilung nach einer Rhinoplastik?Rhinoplasty
- Olga S. L-20415Здравствуйте! Сколько стоят виниры?Veneers
Automatic assignment
Each new lead is routed instantly to the right agent by language, treatment, availability and workload.
- Your own assignment rules
- Balanced workload
- One-click hand-over
Hi! Hair transplant price?
Assignment rule: Language: English · Treatment: Hair transplant
- EKElif K.EN · FR
- SYSinan Y.TR · EN
- MAMaria A.DE · EN
- ATAnna T.RU · EN
Prioritisation and reminders
Status colours show which lead to answer first. Reminders and alarms make sure you never miss a follow-up.
- Green: you have time · Yellow: be quick · Red: act now
- Reminders and alarms
- Calendar view
- James O.L-20418 Follow-up dueEK
- Omar H.L-20413NB
- Deniz A.L-20417SY
- Lena M.L-20416MA
- Olga S.L-20415AT
End-to-end patient journey
From first message to quote, insurance, transfer, accommodation, operation and post-op care — every step in one record.
- Step-by-step progress
- Documents and notes
- Shared view with the operations team
- First message
- Quote
- Insurance
- Transfer
- Accommodation
- Operation
- Post-op
Team, roles and permissions
Staff accounts, roles and permissions mean everyone sees only what they need. Tasks are shared across the team.
- Role-based access
- Task sharing
- Team chat
| Manager | Sales | Coordinator | |
|---|---|---|---|
| See all leads | |||
| Create quotes | |||
| Access reports |
Reports and personal dashboards
Channel, agent and conversion reports update in real time. Dashboards and colour themes are customisable.
- Real-time reports
- Customisable dashboards
- Colour themes
New leads
219
Avg. first reply
6 min
Conversion
18%
Leads by channel
- Messenger
- Telegram
The problem
Patients don't wait.
When messages are scattered, even your most interested patient leads can slip away.
Messages in four different apps
WhatsApp, Instagram, Messenger and email are checked separately. One busy day is enough to lose a message.
Slow replies
Patients often contact several providers at once. The one that replies quickly and clearly gets ahead.
Who said what to whom?
Conversations stay on personal phones. When an agent changes, the history goes with them.
The process lives in spreadsheets
Quotes, insurance, transfers and accommodation sit in separate files; nobody sees the latest status in one place.
Who it's for
For every team in health tourism
From clinics to hospitals, agencies to international patient offices.
Patient lead management for dental clinics
Example scenario
A patient in London asks about implant prices on WhatsApp. The lead is assigned automatically to an English-speaking coordinator; X-rays and the treatment plan are added to the same record, a quote is sent, and the transfer and hotel are arranged. A check-up reminder is set up automatically.
Details — Dental clinicsEvery channel in one record
Messages and files a patient sends via WhatsApp, Instagram or email collect in the same lead record.
Visit-based tracking
Split treatment into visits and track documents, quotes and notes for each visit.
Reminders
Set reminders and alarms for check-ups, second visits and follow-ups.
Lead management for aesthetic and hair transplant clinics
Example scenario
During a busy Instagram campaign, no DM gets lost. Leads who send photos, ask for prices or are waiting for a date are separated by status colour, so the team answers the hottest leads first.
Details — Aesthetic & hair transplant clinicsInstagram DM and WhatsApp in one place
All campaign messages land in the same list with a channel badge.
Priority by status colour
Green, yellow and red statuses show which lead needs an answer first.
Automatic assignment by language
Each lead goes straight to an agent who speaks their language.
International patient management for hospitals
Example scenario
The international patient office collects requests from different departments on one screen. With roles and permissions, each department sees its own leads while management follows the whole process in reports.
Details — HospitalsRoles and permissions
With manager, sales and coordinator roles, each user sees only the records they're authorised for.
End-to-end patient journey
Quote, insurance, transfer, accommodation, operation and post-op steps in one record.
Data security
Data-processing practices aligned with KVKK, GDPR and HIPAA requirements.
Patient coordination for health-tourism agencies
Example scenario
An agency working with several clinics tracks quotes, insurance, flights, transfers and accommodation per patient. Agents talk to leads in their own languages.
Details — Health-tourism agenciesMultilingual team management
Assignment rules by language and treatment send every lead to the right agent.
Patient journey steps
Mark quote, insurance, transfer and accommodation steps for each patient.
Task sharing
Assign tasks to your operations team and coordinate faster with team chat.
Pricing
Plans that fit the size of your team
Monthly price per user. The larger your team, the lower the price per user.
Save 20% with annual billing
Basic
1–5 users
$39.90
user / month
- 1,000 leads / month
- 10 support tickets / month
- Social media integrations: $159 / month
- Most popular
Standard
6–20 users
$35.90
user / month
- 4,000 leads / month
- 20 support tickets / month
- Social media integrations: $229 / month
Business
21–50 users
$32.90
user / month
- 10,000 leads / month
- 50 support tickets / month
- Social media integrations: $359 / month
Professional
50+ users
$30.90
user / month
- 40,000 leads / month
- Live support
- Social media integrations: $999 / month
Mobile app
Reply even when you're away from your desk
See new leads instantly with the iOS and Android apps, search by lead ID and pick up the conversation where you left off.
- Push notifications
- Search by lead ID
- Calendar and reminders
- Team chat
- Store link to be addedApp Store
- Store link to be addedGoogle Play
FAQ
Frequently asked questions
Which messaging channels can I connect?
WhatsApp, Facebook Messenger, Instagram DM, Telegram and email. Messages from every channel appear in one shared inbox.
How does pricing work?
Plans are based on the number of users, priced per user per month. Social media integrations are billed separately, and annual billing saves 20%.
What happens if our team grows?
You can add users. When your team size moves into the next tier, the per-user price of that tier applies.
Is patient data secure?
Wease CRM works with data-processing practices aligned with KVKK, GDPR and HIPAA requirements. Role-based permissions ensure each user sees only the data they are authorised to see.
Is there a mobile app?
Yes. With the iOS and Android apps you get push notifications, can search by lead ID and reply to conversations from anywhere.
Can it be adapted to our own workflows?
Yes. We build organisation-specific screens, fields and integrations. See the Custom Software page for details.
How do we work with patients writing in different languages?
Assignment rules can route each lead to an agent who speaks the patient's language, and you can create message templates for each language.
Demo
See Wease CRM with your own workflow
Fill in the form and our team will get in touch to plan a demo around your channels and team structure.
- A demo tailored to your channels and team
- Setup and migration plan
- Plan and pricing recommendation